Resources & Support

FAQs

What content is included in KinderTEK?

KinderTEK teaches and provides practice and assessment in whole number concepts (specifically addressing three of the five kindergarten common core mathematics standards).

Learn more about the KTEK curriculum.

Can a session be paused without exiting while a student is playing?

A teacher or student can touch the blue box at the top of the screen, called the progress path. This is an optional feature in the settings. Touching this will allow the students to see what they have done in the current session and pause the game play. The clock of the session will keep counting, but the touch response will be paused. This is an excellent way to students to pause the game without losing their session or affecting their learning progress.

How do I find my students’ progress?

If you are on the iPad:

  • Go to Manage Users
  • Touch the student name in the left column
  • Touch the prgress bar on the right for more detailed information

Coming soon!! more detailed reports on your Web Dashboard

    Is KinderTEK aligned with the Common Core?

    Yes! KinderTEK is aligned with the Kindergarten Common Core Standards.

    Why do some of my students get a red hand on the screen?

    This is an optional feature called a visual indicator. When the visual indicator is turned on, the student will see a green thumbs up or a red hand indicating when it is their turn.

    Can I pause KinderTEK during student play?

     You can pause play with the blue button on the top right corner of the screen. This setting feature is called Progress Path and will need to be turned on in the settings.

    When this feature is on and the blue button is touched, the play response portion of the app is paused, the clock will keep counting down. This means the total session time will remain the same but the student will not get marked with incorrect answers for not responding.

    Can I exit KinderTEK during student play if a student is unable to finish the session?

     Touching the blue button on the top right corner of the screen, called Progress Path with give the teacher a secret exit button. The Progress Path and will need to be turned on in the settings.

    When this feature is on and the blue button is touched, the play response portion of the app is paused, the clock will keep counting down. A blue screen will appear. In the bottom right corner of the blue screen, you will see an "Exit for Teacher" button. This will log a student off at any time in the session.

    Why can't I move the pictures?

    The pictures are a fixed item in the scrapbook. They are earned for activities completed. The animals in the picutre will match the animal in the activity.

    Why are some stickers small and some big?

    Different learning modes offer a different selection of stickers.

     

    I saw stickers pop up and I didn't make a choice, but they went away.

    Students have a few seconds to choose a sticker. If they do not, the app will choose for them.

    I saw stickers pop up and I didn't make a choice, but they went away.

    Students have a few seconds to choose a sticker. If they do not, the app will choose for them.

    My students are earning stickers at different rates even though I set their reward settings

    the same?

    The settings based on correctness and time will be affected by the activities themselves as well as student responses. Since each student’s experience will vary, their sticker rates will also be affected.

    My students are earning stickers at different rates even though I set their reward settings

    the same?

    The settings based on correctness and time will be affected by the activities themselves as well as student responses. Since each student’s experience will vary, their sticker rates will also be affected.

    Why so many stickers for some activities and why so few for others?

    The stickers are awarded by items in an activity, in activities where students choose a number, the items appear rapidly, in other activities, such as story problems, the student will take longer to get through each item.

    Why so many stickers for some activities and why so few for others?

    The stickers are awarded by items in an activity, in activities where students choose a number, the items appear rapidly, in other activities, such as story problems, the student will take longer to get through each item.

    What happens in screen mode if my students don't do very well?

    Screening mode adjusts to student success, so if your student is successful, they will keep

    taking more challenging test. If your student tests on skills they do not know, the KinderTEK app

    will NOT continue to test them on more challenging curriculum. Their screening mode will end quicker than a student who is higher in math skills.

    Why do some students have blue squiggle line in upper right corner and some not? What

    setting is it?

    The blue box with the squiggly line is called the progress path. This is an optional feature in the settings. Touching this will allow the students to see what they have done in the current session and pause the game play. The clock of the session will keep counting, but the touch response will be paused. This is an excellent way to students to pause the game without losing their session or affecting their learning progress.

    I have students that touch the screen and nothing happens.

    The app is desinged for the students to take turns with the guide. They cannot answer when the guide is talking/teaching.

    How do I keep students from exiting KinderTEK in the middle of a session?

    The iPad has a build in feature called Guided Access. Guided Access limits the iPad to a single app. More information can be found at https://www.imore.com/how-use-guided-access-iphone-and-ipad

    I made class settings changes but don't see the changes in the student log ins.

    The iPad will need to sync with the server, close the app and log back in to manage users. If you used the website to make the changes, refresh reports to ensure the information pushes to the iPad.

    I have the basic version of KinderTEK and it is freezing? What can I do?

    Hard close the app by double clicking the home button and open it again. If you continue to have this problem, note the details surrounding the freeze and contact us www.kindertek.com/help

    What do I do if the iPad is giving me a message "error in student login. Check your

    internet connection."

    Verify the iPad is receiving a WiFi signal, then try the student login again.

    What does duplicate log in mean? Why am I seeing this?

    This is a warning to identify that the student logging in is already actively logged in.

    The app crashed, is the progress for the student's session saved?

    Yes, the app is saving student progress every few seconds.

    With the Basic version, the progress will be on the iPad.

    With the Pro version, the progress will be synced the next time the app is opened and conected to the WiFi.

    Why do some students test for a long time in screening mode and some

    students are done in only a few session?

    Screening mode adjusts to student success, so if your student is successful, they will keep

    taking more challenging test. If your student tests on skills they do not know, the KinderTEK app

    will NOT continue to test them on more challenging curriculum.

    KinderTEK was deleted from the iPad. How do I reinstall it?

    You can go back to the App Store and re-install.

    For Pro users: Your account will not be deleted even if the app on an iPad is deleted. You can sign into your account from any device.

    For Basic users: All your information is stored directly on the iPad. Deleteing the app will erase all student data.

    I have new classroom iPads. How do I install KinderTEK on those iPads?

    Installing the KinderTEK app is most often done by the tech team in the district or school. If they manage your devices, you will need to contact you school's tech person.

    If you have the ability to install devices on your classroom iPads, the app can be found in the app store by searching KinderTEK. You will see both the Basic (standalone) version and the Pro (WiFi required) versions.

    Go to https://kindertek.com/get-ktek to see a comparison of the versions available.

    How much space is required/recommended to run KinderTEK?

    KinderTEK requires 500 MB of free space for the app to run on the iPad

    How can I tell how much space is available on my iPad?

    Go to Settings >General > Storage and iCloud Usage

    Here you can see how much storage has been used and what’s available.

    Do the iPads need any special connection?

    NO, the iPads connect to the WiFi as any other device will.

    My school/district MDM blocking access/MDM change, what do I do?

    Every schools MDM (Mobile Device Management) system is set up differently. In some cases, the server will need to be white listed.

    How can I get the KinderTEK app?

    Download KinderTEK Basic from the app store or access KinderTEK Pro by becoming a research participant!

    Learn more about KTEK Basic vs. KTEK Pro.

    Does KinderTEK teach students?

    What grade is KinderTEK intended for?

    KinderTEK will fit seamlessly into kindergarten classrooms. It is also appropriate for preschool children, Grade 1 students looking to improve one or more early math skills, and as an additional support for Grade 2 and Grade 3 students who continue to struggle with early math.

    Who can benefit from KinderTEK?

    Kindergarten students

    • who would have fun and gain confidence demonstrating math proficiency in a virtual environment
    • who struggle with early mathematics
    • who could benefit from additional practice and fluency-building

    Preschool / PreK students

    • who would benefit from exposure to numbers and early mathematics in an engaging game-like setting
    • who are ready to tackle kindergarten math content in a systematic way

    Grade 1-3 students

    • requiring intervention in early math skills
    • who need additional exposure to English math vocabulary
    • who lack one or more early math skills

    Teachers

    • Wanting high quality, engaging content for school iPads
    • Seeking effective, cost-efficient supplemental math instruction, practice, or assessment
    • Interested in monitoring students’ math understanding

    Will I have troubleusing KinderTEK online version with my school's security settings?

    KinderTEK is available from the App store and should behave as any other downloaded app would. If there are concerns, contact us at www.kindertek.com/help

    What does my tech team need to know up front about downloading the app?

    KinderTEK is available from the App store and should behave as any other downloaded app would. KinderTEK Pro does require a WiFi signal to sync with the server. We are happy to answer any specific questions, contact us at www.kindertek.com/help

    How do I logout of my teacher account?
     

    If a teacher wants to "logout" so that their email doesn't show up anymore and so their students can't login,

    1. Login to manage users
    2. Tap on the info icon on the bottom left
    3. Select "Teacher Logout"

    How can KinderTEK be used at home?

    • KinderTEK may be used independently by young children (recommended age 4-8) without Internet connectivity. It’s a FUN educational app to turn to when a child needs a break from siblings, a parent needs to prepare dinner, or the family is stuck in a waiting room.
    • Multiple children can have their own learning accounts so that their KTEK experience is specific to their individual learning needs.
    • Parents can allow children to “explore” KTEK content on their own or follow the recommended learning sequence.

    How can KinderTeK be used at school?

    • KinderTEK may be used as part of core instruction, as an intervention for students struggling with mathematics, or as a reward activity.
    • Young students can successfully and independently use the app (e.g., during seat work, centers, free choice, small group instruction, intervention periods, during indoor recess, and outside of class time).
    • Educators can choose between Basic (no Internet connectivity required) or Pro (subscription-based data services; Internet connectivity required) version.  Compare implementation models
    • To meet specific learning goals and students’ needs, teachers can allow students to choose KinderTEK activities or complete the step-by-step learning sequence. Soon, teachers will also be able to direct students to particular lessons.

    How can KinderTEK be used in preschools, daycares or after-school programs?

    • Young children can use KinderTEK for fun exposure to - or practice with – early mathematics
    • Children can work independently or in small groups
    • Teachers or center directors can choose between Basic (no Internet connectivity required) or Pro (subscription-based data services; Internet connectivity required) delivery.  Compare implementation models
    • For small group work, we recommend Exploration mode or the soon-to-be-released Directed mode; for individual work, we recommend Sequenced or Directed modes.

    What if my school or district enrolls in KinderTEK pro after my students have used KTEK basic? Can we preserve their learning progress?

    Yes! Contact us before making the switch.

    Why can't I log in to 1 particular iPad? The others all work?

    Every instance we have seen, connectivity issue has been the culprit. That particular iPad gets kicked off the WiFi, looses connection or is connected to a school account that requires the teacher reconnect on a regular basis. Often times, the iPad does not alert you.

    Short term solution: to log back in to the school's internet.

    Long term solution: contact the tech department in your district to see if there is a more stable internet solution. Often times, it just requires different log in credentials.

    Why does the session say 0:00 in the time left but the activity keeps going?

    KinderTEK is designed to let the student finish the problem they are working on even if the time runs out.

    Why do my student end at different times when their session is set to the same time?

    The time is set at the start of login. The app is also designed not to start an activity or item if there is no time to finish it and will let them finish what they've started even if time runs out. That slight difference for the start time along with small variations in activity flow will adjust their end times.

    Get in Touch

    Questions about KinderTek? Want to become a participant?

    Contact Us!